managed services
Help Desk
Tekcetera defines help desk as a service that solves problems. Our help desk is staffed with Level II and III technicians that can answer simple questions or complex configuration issues. We offer our help desk to all business and we bill in fifteen minute increments with no base charge. A simple question about your email client for example could take fifteen minutes to talk through. In this case you are only billed for the fifteen minutes, nothing more.
What is a help desk?
- Tekcetera defines help desk as a service that solves problems. Our help desk is staffed with Level II and III technicians that can answer simple questions or complex configuration issues. We offer our help desk to all business and we bill in fifteen minute increments with no base charge. A simple question about your email client for example could take fifteen minutes to talk through. In this case you are only billed for the fifteen minutes, nothing more.
Of the thousands of tickets we work every month, we have a rolling 100% customer satisfaction rating.
- Our 100% satisfaction rating is a perfect example of our commitment to each end user and client. As a point of reference, average rating for customer satisfaction in the IT industry customer satisfaction is 92%. Tekcetera offices, staff, and Network Operations Center (NOC) are proudly based in the United States.
